14 Days Money Back Guarantee

14 Day Money Back Guarantee

Your subscription is backed up by our 14 day no quibble money back guarantee. This means that we will refund your first subscription fee with no questions asked provided that the conditions below are met. This does not affect any of your existing statutory rights.

What the guarantee covers

Starting from the day you start your subscription you have 14 days within which we will refund you in full with absolutely no questions asked if you haven’t used your account to contact anybody at all, or:

  • None of the tutors you have contacted have replied, or the ones that did all declined.
  • You didn’t exchange email addresses or phone numbers.

What’s not covered

Unfortunately we won’t be able to refund you under these circumstances:

  • If it’s been more than 14 days – but you may cancel your subscription and not be charged for the next month.
  • If you have exchanged email addresses, phone numbers or other external contact details.
  • If you had a lesson with a tutor, but didn’t get along or are otherwise unhappy with the result of your tuition – but you may leave constructive feedback for the tutor in this case.

How to claim

If you would like to invoke this guarantee, please cancel your subscription first, then email us to request a refund. We will check your account to make sure that all the conditions are met before actioning your request. If the criteria are not met then you will retain access until the end of the period that you have paid for.