Help

Answers to our most common (or most anticipated) enquiries are shown below:

General

How safe are my contact details?

Here at Student Tutor UK, we are committed to protect the contact details of all the Tutees and Tutors. Although no company can guarantee that contact information will always be 100% safe, we have incorporated SSL (Secure Sockets Layer) on this website so that all information you send through the website is encrypted, and hence cannot be read by ‘eavesdroppers’ as it is sent across the internet. The fact that SSL is being used is shown by the standard padlock icon in the web browser, and by the website’s address starting with https://.

We also advise our users not to disclose your bank account details to anyone over the internet. Student Tutor UK is a community website and although the majority of users are genuine, there might be a tiny minority who act in bad faith. If you suspect someone who seems NOT to be who they say they are, do not disclose any details to them and please report this to us so that we can investigate further. Your details will remain confidental when you make a report, but please also accept that we may not be able to give you an update of any action taken in response.

Paypal have their own additional safeguards to ensure that all your bank and/or card details remain safe.

I’ve forgotten my password

If you’ve forgotten your login details, please first ensure that you are using the correct email address to login. If you are a student tutor, then this will normally be your university email address.

If you continue having difficulty, please use our password reset form.

Parents and Tutees

How do I contact a particular tutor?

Watch our tutorial video
Contacting a tutor requires a subscription to the service. Please see our Pricing page for details.

How much does it cost?

For tutors, registering with Student Tutor UK is completely FREE.

For tutees, initial registration is also free, enabling you to search for relevant tutors and view their summary profiles. You then have the option of signing up for a subscription plan, should you want to contact your potential tutor, or view detailed CRB information. For your peace of mind we cover all new subscriptions with a 14 Days Money Back Guarantee. More details about our subscription packages are provided on our Pricing page.

How does payment work?

Payment can be made through Paypal, accepting a wide variety of credit and debit cards as well as direct debit funded payments. We recommend using Paypal as it is the worlds most trusted and secure online provider, and payment is 100% secure.

Why should I pay for a subscription?

We want the website to work for both tutors and tutees. As such, the largest part of our low subscription fee is used to cover the maintenance costs of running the website. By subscribing you help us keep going and allow us to continue providing this service to others who are otherwise being priced out of private tuition. However, you are free to cancel at any time if you have found a tutor and no longer can or wish to give your support.

Do I need to continue paying once I’ve found a tutor?

No you don’t. Our subscription fee covers access to advanced website features such as the secure messaging facility. If you have been successful in finding a tutor and no longer require access, then you may of course cancel your subscription at any time.

How to cancel my auto-renewal subscription?

To cancel your auto-renewal subscription log into your PayPal account, view ‘My recent activity’, click on ‘details’ and click ‘cancel’ near the top.

You can also logon to your dashboard, select the ‘My Subscription’ tab and follow the instructions accordingly.

Where does the tutoring take place?

All our private tutors will conduct lessons in the safety and familiar environment of your own home. You can use our postcode search to find only the tutors that are able to cover your location.

For the tutee this has the advantage of learning in a less formal or sterile, but instead more familiar environment. This can foster the ability to sit down and concentrate on study in any situation, but also removes one of the barriers to enjoying study. There is also added security for you and your child, and of course it’s more convenient and saves you time in not having to travel yourself.

How are tutees kept safe?

Only students who are on record as currently attending university within the UK are allowed to sign up as tutors. We encourage all tutors to upload their CRB certificate if available, which can then be viewed by subscribed members.

I have contacted a tutor, but didn’t get a reply?

This could be for a few reasons (on vacation, summer holiday, etc).  If after a few days you have not received a response, we suggest you try contacting other tutors on the website.

Can I change my tutor?

You can change your tutor at any time you wish – you have no commitment or obligations to any tutor.

However, if this is due to a problem with the tutor, then out of courtesy we would recommend that you discuss any shortcomings with your tutor and offer them constructive feedback on how they may be able to improve in future.

How do I pay the tutor?

Student Tutor UK are not directly involved in the lesson payments for tutors. You should discuss the means of payment directly with the relevant tutor. This may be in the form of cash in person, cheques or electronic transfer, as long as it is agreed by both parties.

We strongly suggest that any payment is only transfered after the session has happened.

How long do you recommend for each lesson?

We generally recommend the following as rough guidelines:

  • Primary school level (or equivalent): 1 hour.
  • Secondary school student (or equivalent): Between 1 hour and 1 ½ hours.
  • A-level student (or equivalent): Between 1 and 1 ½ hours.

However, tutors and tutees (including parents or guardians) are free to discuss this and make their own arrangements.

Do you offer background checks?

Student Tutor UK do not currently offer background checking services, however we do have advice on how to get a Criminal Records Bureau check.

Tutors who have a current CRB check may indicate this in their profile which will be highlighted clearly with a ‘CRB check available’ badge.  This is most convenient as parents and tutees may then view it directly. Otherwise both parties should ensure that the CRB certificate is shown in your first meeting.

If the tutor has uploaded their CRB certificate, then the tutor’s profile will feature a ‘CRB check uploaded’ badge in search results.

What if I need to cancel a lesson?

Please discuss this with your tutor or tutee directly. As with any other appointments it is best to give as much advance notice and possible and try to rearrange to a more suitable time for both of you. We’d also like to point out that continually rescheduling tutoring appointments may result in the other party becoming unwilling to deal with you further.

Tutors

What are ‘Impressions’

‘Impressions’ are the number of times that your profile has been shown in search results. Unfortunately it doesn’t really mean much on its own, but in conjunction with the figure for ‘profile views’ it may give you a very rough idea of how ‘catchy’ your profile is to those who do search and where your profile appears. You can use this information to try and improve your information on the site. For example, by adding a photo, uploading a CRB check or expanding on your “About Me” section.

Impressions may be counted multiple times if a visitor alters their search, but are only counted if your profile was actually visible (i.e. it won’t be counted if your profile appeared on page 2 and the visitor didn’t go beyond page 1). Profile views on the other hand are only counted once per visit.

You can view the number of impressions in your dashboard.

How much does it cost?

For tutors, registering with Student Tutor UK is completely FREE.

For tutees, initial registration is also free, enabling you to search for relevant tutors and view their summary profiles. You then have the option of signing up for a subscription plan, should you want to contact your potential tutor, or view detailed CRB information. For your peace of mind we cover all new subscriptions with a 14 Days Money Back Guarantee. More details about our subscription packages are provided on our Pricing page.

How much should I charge for lessons / tutorials?

Tutors are free to set their own pricing levels depending on the subject, their experience and other factors. Please have a look at our pricing recommendations for a guideline.

I don’t have GCSE/A-levels however I do have equivalent qualifications, can I still sign up and teach that subject?

Absolutely! Whether your grades are UK or non-UK equivalents, you can still sign up. For example, you studied standard grades instead of GCSE in Scotland, or you want to teach Spanish and took the Spanish equivalent GCSE/A-levels.

You should make sure that this is clearly identified in your “About Me” section so that anyone viewing your tutor profile is aware.

How can I improve my chances of being selected?

For information on how to improve your chances of being selected, go to:

http://www.studenttutor.co.uk/info/improving-your-chances/

I’m having problems uploading/seeing my profile picture

If you are experiencing problems uploading or seeing your profile picture, or are unable to see other tutors’ profile photos, there are several reasons why this might be happening. Here are a few suggestions to solve this:

  1. The image may not upload automatically as soon as you select it – click the ‘Upload’ button if this is the case.
  2. Change your web browser:
    If you’re using Internet Explorer, please ensure that ‘compatibility view’ is turned off, as it can interfere not only with image uploads, but also with the display of the website in general. Otherwise we would suggest trying another web browser, for example Mozilla Firefox or Google Chrome.
  3. Cached files:
    It is possible that your profile picture may have been cached, so that it does not show correctly when (re-)uploaded, even if it has successfully been uploaded on our system. We suggest you try to force the browser to clear out it’s temporary file cache and reload the page by pressing Ctrl and F5 buttons simultaneously. If you have a Mac you might have to press Apple + R or Command + R.
  4. Clear your history:
    If none of the above has helped, then a last resort may be to clear your entire browsing history, temporary files and cookies. Please note that doing so may potentially interfere with other websites, so this really is a last resort.

How do I get ‘Elite Student Tutor’ status?

Elite Student Tutor status is awarded to those that have received at least 25 feedback stars in total – this is our reward to those who have shared their knowledge and contributed to others!  Each Elite Student Tutor will be clearly identified on their profile, thus increasing your chance of being hired.

Can I join as an overseas student?

This may depend on both your nationality and residence status. Most international students not from the European Union will be here on a study visa. There are various restrictions on study visas, including not being allowed to take up self-employed work.

Please note that because Student Tutor UK is not a tutoring agency, we do not employ our tutors directly. For legal and tax purposes they are considered self-employed. As such please check your visa restrictions to check whether you are allowed to work in a self-employed capacity before registering.

See here for more information about tutoring related tax matters.

Do you accept non-university students or graduates?

As the website’s primary intent is to cater for and support current university students, we do not allow non-university student or graduate signups right now.

How long do you recommend for each lesson?

We generally recommend the following as rough guidelines:

  • Primary school level (or equivalent): 1 hour.
  • Secondary school student (or equivalent): Between 1 hour and 1 ½ hours.
  • A-level student (or equivalent): Between 1 and 1 ½ hours.

However, tutors and tutees (including parents or guardians) are free to discuss this and make their own arrangements.

Do you offer background checks?

Student Tutor UK do not currently offer background checking services, however we do have advice on how to get a Criminal Records Bureau check.

Tutors who have a current CRB check may indicate this in their profile which will be highlighted clearly with a ‘CRB check available’ badge.  This is most convenient as parents and tutees may then view it directly. Otherwise both parties should ensure that the CRB certificate is shown in your first meeting.

If the tutor has uploaded their CRB certificate, then the tutor’s profile will feature a ‘CRB check uploaded’ badge in search results.

What if I need to cancel a lesson?

Please discuss this with your tutor or tutee directly. As with any other appointments it is best to give as much advance notice and possible and try to rearrange to a more suitable time for both of you. We’d also like to point out that continually rescheduling tutoring appointments may result in the other party becoming unwilling to deal with you further.

Got another question?

If these FAQ did not answer your question, please feel free to contact us.